Overview
You are joining a Remote Online Notarization (RON) session as a signer, witness, or guest. The notary must use a computer. You may use a phone or tablet if your role allows it.
No extra software or app download is required. Everything runs in a supported browser. For the full requirements list, see System Requirements for Using the ProNotary Platform.
Prerequisites
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Supported Browsers
- Computer: Chrome, Firefox, or Edge (latest version)
- iPhone or iPad: Safari only
- Android: Chrome only
Important:
- Copy the session link and open it directly in the browser.
- Do not open the link inside an email, messaging, or in-app browser. The session will not work correctly.
Allow Camera and Microphone
After you open the automatic sign-on link, the workflow includes an Audio/Video Test (after document review). Webcam and microphone access must be allowed. JavaScript and cookies must be enabled for the platform.
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Tap Allow when the browser asks On iPhone, use Safari and tap Allow when the browser asks for the camera. On a computer or Android, tap Allow for the camera and microphone. |
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If Chrome blocked the camera Go to Settings → Privacy and Security → Site Settings → Camera, allow the platform, then retry the Audio/Video Test. |
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Close other apps using the camera Close other video calls and unused browser tabs, then run the test again. |
Use a quiet, well-lit room so the notary can see and hear you. Minimum internet speed is 3 Mbps download / 2 Mbps upload. 10 Mbps download / 5 Mbps upload or higher is recommended. Avoid mobile hotspots and public Wi-Fi when you can.
Credible Witness
If you are joining as a credible witness, use a separate computer (desktop or laptop), not a phone, even if you are in the same room as the signer.
After the Test Passes
Continue the join steps in How to Join a Remote Online Notarization as a Signer, Witness, or Guest. If the session asks you to prove who you are, see How to Complete Identity Verification as a Signer or Witness.
Common Questions
Q: I opened the link from my email app and the camera test failed.
A: Copy the link and open it directly in Safari (iPhone or iPad), Chrome (Android), or Chrome, Firefox, or Edge on a computer.
Q: The camera is blocked.
A: Tap Allow when the browser asks. In Chrome, go to Settings → Privacy and Security → Site Settings → Camera, allow the platform, then retry the Audio/Video Test.
Q: Which browser do I use on iPhone?
A: Safari only. Chrome on iPhone is not supported for this session.
Last Updated: September 4, 2026 | Author: Customer Success Team | Version: v1.0
