Overview
You received a unique automatic sign-on link for a Remote Online Notarization (RON) session. You do not need a ProNotary account or a password. Open the link, complete the steps on screen, and wait for the notary.
The steps can vary by your role as a signer, witness, or guest. Follow what the platform shows you.
Prerequisites
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Before You Open the Link
Set up your device and browser first. See How to Set Up Your Device, Camera, and Microphone for a Session.
- Copy the link out of the email or messaging app. Open it in a supported browser — not inside the app.
- If you are joining as a credible witness, use a separate computer (desktop or laptop), not a phone, even if you are in the same room as the signer.
How to Join
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Copy the automatic sign-on link Copy the full link from the email or message. Do not tap it inside an email, messaging, or in-app browser. |
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Open it in a supported browser On a computer, use Chrome, Firefox, or Edge. On iPhone or iPad, use Safari. On Android, use Chrome. The link signs you in automatically. You do not enter a password. |
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Review the documents The link opens the Review section. You can view the documents without tags. |
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Complete the Audio/Video Test Allow the camera and microphone when the browser asks. If the test fails, see How to Set Up Your Device, Camera, and Microphone for a Session. |
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Accept E-SIGN and terms Accept E-SIGN & TOS / Privacy Policy when the platform asks. |
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Complete identity verification if asked Many sessions ask you to complete Knowledge-Based Authentication (KBA) and Credential Analysis before you reach the notary. See How to Complete Identity Verification as a Signer or Witness. |
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Wait in the waiting room If the notary has not joined yet, you remain in a waiting room. Stay on that screen. The session continues when the notary joins. |
If You Disconnect
Use the same automatic sign-on link. Open it again in a supported browser. Ask the notary for a new link if this one no longer works.
Common Questions
Q: I opened the link from my email app and nothing works.
A: Copy the link and paste it into a supported browser. Email and messaging apps use an in-app browser that cannot run the session.
Q: I finished the steps, but I do not see the notary.
A: You are in the waiting room until the notary joins. Stay on that screen.
Q: I lost the link.
A: Ask the notary to send it again. Each automatic sign-on link is unique to you.
Q: I am a credible witness. Can I join from a phone?
A: No. A credible witness must use a separate desktop or laptop, even in the same room as the signer.
Last Updated: September 4, 2026 | Author: Customer Success Team | Version: v1.0
