Overview
To ensure a smooth, secure Remote Online Notarization (RON) experience, all users must meet certain system requirements. This article outlines supported devices, operating systems, browsers, and network requirements for notaries and clients/signers.
Supported Devices & Browsers (Overview)
Notaries (Host / RON Professional)
- Device: Laptop or Desktop computer only
- Browsers:
- Google Chrome (latest version)
- Mozilla Firefox (latest version)
- Microsoft Edge (latest version)
Clients / Signers / Witnesses / Attorneys-in-Fact
- Laptop/Desktop: Chrome, Firefox, or Edge (latest version)
- iOS Mobile/Tablet: Safari browser only
- Android Mobile/Tablet: Chrome browser only
Important for Mobile Users:
- Open the session link directly in your device’s browser (Safari on iOS, Chrome on Android).
- Do not open the link inside a third-party app (email app, social media app, in-app browser, etc.) or the session will not work correctly.
Requirements for Notaries
Notaries must use a laptop or desktop computer to host and perform RON sessions.
Operating System (Recommended)
- Windows 10 or later
- macOS 11 (Big Sur) or later
Other desktop operating systems may work but are not officially supported or tested.
Browser Requirements
- Google Chrome (latest version)
- Mozilla Firefox (latest version)
- Microsoft Edge (latest version)
Additional Browser Settings:
- JavaScript must be enabled
- Cookies must be allowed for the platform domain
- Pop-up blocking may need to be disabled for the site if prompted
- Hardware acceleration enabled (recommended for smoother video)
Hardware Requirements
- Device Type: Laptop or desktop computer
- Webcam: Built-in or external camera required
- Microphone: Built-in or external microphone required
- Speakers or Headset: Required to hear participants
- Recommended:
- At least 4 GB RAM (8 GB or more recommended)
- Screen resolution of 1280 × 720 or higher
Additional Requirements for Notaries
- Stable high-speed internet connection (see Network Requirements below)
- Ability to receive email for platform notifications and transaction details
Requirements for Clients / Signers / Witnesses
Clients, signers, witnesses, and attorneys-in-fact have more flexibility in device choice but must still meet the minimum requirements.
Supported Devices
- Laptop/Desktop:
- Windows or macOS
- Browser: Chrome, Firefox, or Edge (latest version)
- iOS Mobile/Tablet:
- Device: iPhone or iPad
- Browser: Safari only
- Android Mobile/Tablet:
- Device: Android smartphone or tablet
- Browser: Chrome only
Important:
- Open the session link in Safari (iOS) or Chrome (Android).
- Do not use in-app browsers from email apps, messaging apps, or social media.
Browser & Feature Requirements
- Latest version of a supported browser
- Webcam and microphone access must be allowed
- JavaScript enabled
- Cookies enabled for the platform domain
Identity Verification Requirements
- A mobile device with an active phone number (SMS-capable) is required to complete identity verification.
- A valid government-issued photo ID may be required for credential analysis.
- Our system does not allow signers to upload a copy of their ID for security and fraud-prevention purposes. The signer must always have the physical ID in their possession during verification to ensure authenticity and reduce the risk of identity fraud.
No Downloads Required
- No additional software, plugins, or app downloads are required to join a session.
- Everything runs directly in the supported web browser.
Network & Internet Requirements
Reliable network connectivity is critical for a successful RON session.
Recommended Internet Speeds
- Minimum:
- 3 Mbps download / 2 Mbps upload
- Recommended:
- 10 Mbps download / 5 Mbps upload or higher for best audio/video quality
Connection Type
- Wired Ethernet: Recommended for notaries hosting sessions
- Wi-Fi: Supported but should be stable with strong signal strength
- Avoid using mobile hotspots or public Wi-Fi networks when possible.
Firewall & Security Considerations
- Your network or IT department must allow:
- Standard HTTPS traffic (port 443)
- WebRTC or similar real-time communication services used for audio/video
- Corporate networks with strict firewalls, VPNs, or content filters may need to whitelist the platform’s domain(s).
Unsupported Environments
The following setups are not supported and may cause failures:
- Outdated browsers or unsupported browser versions
- Internet Explorer or legacy browsers
- In-app browsers embedded in email, messaging, or social apps
- Devices without webcams or microphones
- Joining from a locked-down corporate network that blocks real-time video traffic
- Very slow or unstable internet connections
Best Practices for a Successful Session
- Close unnecessary browser tabs and applications to improve performance.
- Test your camera and microphone before the session.
- Ensure your device’s date and time are correct (incorrect system time can cause security or SSL issues).
- Use a quiet, well-lit environment so the notary can clearly see and hear you.
Common Questions
Q: Can a notary join from a mobile device?
A: No. Notaries must use a laptop or desktop computer to perform RON transactions.
Q: Do clients need to install any software or apps?
A: No. Clients join using a supported browser; no plugins or downloads are required.
Q: What if my browser or device is not supported?
A: You or your clients may experience issues joining or completing the session. Switch to a supported device and browser listed above.
Last Updated: August 21, 2026 | Author: Customer Success Team | Version: v1.1
